REFUND POLICY

Last updated: August 25, 2025

1. GENERAL INFORMATION

This Refund Policy governs refunds and cancellations for services provided by AXIUM DIGITAL SOLUTIONS LLC («Company», «we», «us», «our») through our website https://find-infidelity.com/ («Website») and artificial intelligence-powered social media search services («Services»).

Company Information: AXIUM DIGITAL SOLUTIONS LLC 102 Gold Ave SW 491 Albuquerque, NM 87102 EIN: 33-4663121

This policy applies to all purchase types including one-time payments and Monthly subscription services across all our service packages.

2. ONE-TIME PURCHASE PACKAGES

2.1 Package Overview

Our one-time purchase packages include:

Pack 1 – Take a look at : $14.97 (Single Price)

Pack 2 – Shadow them : $19.97 (Monthly 30 days )
Pack 3 – Get my questions answered : $49.97 (Monthly 30 days)

2.2 Digital Service Nature

Due to the immediate digital delivery and AI processing nature of our services, all one-time purchases are generally non-refundable once the service has been delivered and processing has begun.

2.3 Limited Refund Circumstances

Refunds for one-time purchases may be considered only in the following specific circumstances:

Technical Failure:

Complete system failure preventing service delivery
Verified technical issues on our end that prevent report generation
Must be reported within 24 hours of purchase

Billing Errors:

Duplicate charges for the same service
Incorrect amount charged due to system error
Unauthorized charges (subject to fraud investigation)

2.4 Non-Refundable Circumstances

No refunds will be provided for:

Dissatisfaction with search results or AI accuracy
Inability to find specific profiles or matches
Results that do not meet user expectations
Completed services that functioned as designed
User error in uploading images or using the platform
Changes in third-party social media platform policies

3. MONTHLY SUBSCRIPTION SERVICES

3.1 Subscription Tiers

Our Monthly subscription services include:

Take a look at: $14.97/ Single price

Shadow them Monthly: $19.97/Monthly

Get my questions answered Monthly: $49.97/Monthly

3.2 Billing and Renewal

Subscriptions are billed Monthly on the same day each Monthly
Automatic renewal occurs unless canceled before the next billing date
All subscription fees are charged in advance for the upcoming Monthly
Billing occurs automatically using your stored payment method

3.3 Cancellation Policy

How to Cancel:

Log into your account dashboard and select «Cancel Subscription»
Contact support at billing@find-infidelity.com
Submit cancellation request through our website contact form

Cancellation Timing:

Cancellations must be submitted at least 24 hours before the next billing date
Services remain active until the end of the current paid period
No pro-rated refunds for partial Monthly of service

3.4 Subscription Refunds

Current Billing Period:

No refunds for the current active billing period
Services remain available until the period expires
Future billing is stopped immediately upon cancellation

Exception Cases: Refunds may be considered for subscription services only in cases of:

Verified billing system errors resulting in incorrect charges
Proven technical failures preventing service access for more than 48 hours
Duplicate billing due to system malfunction

4. REFUND REQUEST PROCESS

4.1 How to Request a Refund

To request a refund under qualifying circumstances:

Email Request: Send detailed request to billing@find-infidelity.com
Include Information:
- Order number or transaction ID
- Purchase date and amount
- Detailed explanation of the issue
- Supporting documentation (screenshots, error messages)
Timeline: Submit request within 7 days of purchase or billing issue

4.2 Review Process

Initial Response: We will acknowledge your request within 2 business days Investigation: Our team will review your case within 5-7 business days Decision: You will receive our final decision within 10 business days Processing: Approved refunds will be processed within 3-5 business days

4.3 Required Documentation

Depending on your refund request, we may require:

Screenshots of error messages or technical issues
Bank statements showing duplicate charges
Detailed timeline of the problem experienced
Communication history with our support team

5. REFUND PROCESSING

5.1 Payment Method

Approved refunds will be processed using the same payment method used for the original purchase:

Credit/debit card refunds: 3-5 business days

5.2 Processing Fees

We do not charge processing fees for legitimate refund requests
Third-party payment processor fees may apply and are beyond our control
International transaction fees are the responsibility of the user

5.3 Partial Refunds

In rare circumstances, partial refunds may be offered:

When partial service was delivered successfully
To resolve disputes in good faith
As compensation for verified service disruptions

6. CHARGEBACK AND DISPUTES

6.1 Chargeback Policy

Before initiating a chargeback with your bank or credit card company:

Contact our billing department at billing@find-infidelity.com
Allow us the opportunity to resolve the issue directly
Provide documentation of your concerns

6.2 Chargeback Consequences

Initiating chargebacks without first contacting us may result in:

Immediate account suspension
Loss of access to all services
Permanent ban from future service use
Collection efforts for any valid charges

6.3 Dispute Resolution

We encourage resolving all billing disputes through our customer service team before escalating to third parties. We are committed to fair and prompt resolution of legitimate concerns.

7. FORCE MAJEURE AND SERVICE INTERRUPTIONS

7.1 Uncontrollable Circumstances

We are not liable for service interruptions caused by:

Natural disasters or extreme weather events
Government actions or regulatory changes
Internet service provider outages
Third-party social media platform changes or restrictions
Cyber attacks or security incidents beyond our control

7.2 Extended Outages

For verified service outages exceeding 72 hours due to circumstances within our control:

Subscription billing will be paused during the outage
Service credits may be provided at our discretion
Extensions to service periods may be offered

8. MODIFICATION POLICY

8.1 Service Modifications

We reserve the right to:

Modify our services and features
Update pricing for new purchases
Change subscription terms for new subscribers
Discontinue certain features or packages

8.2 Existing Purchases

Service modifications do not affect:

Already completed one-time purchases
Active subscription terms and pricing
Refund eligibility for past transactions

9. FRAUD PREVENTION

9.1 Anti-Fraud Measures

We employ various fraud prevention measures including:

Transaction monitoring and verification
Account activity analysis
Payment method validation
Identity verification procedures

9.2 Suspected Fraud

Accounts suspected of fraudulent activity:

May be immediately suspended pending investigation
Will not be eligible for refunds during investigation period
May be reported to appropriate authorities if fraud is confirmed
Will result in permanent account termination if fraud is proven

10. CUSTOMER SUPPORT

10.1 Contact Information

For refund requests, billing questions, or account issues:

Billing Department Email: billing@find-infidelity.com Response Time: Within 24 hours during business days

General Support Email: support@find-infidelity.com Response Time: Within 12 hours during business days

Company Address AXIUM DIGITAL SOLUTIONS LLC 102 Gold Ave SW 491 Albuquerque, NM 87102

10.1 Business Hours

Our customer support team operates:

Contact our legal department at legal@find-infidelity.com
Consider third-party mediation services
Review dispute resolution options in our Terms and Conditions

11. SPECIAL CIRCUMSTANCES

11.1 Medical Emergencies

In cases of documented medical emergencies affecting the primary account holder, we may consider refund requests on a case-by-case basis with appropriate medical documentation.

11.2 Military Deployment

Active military personnel deployed overseas may request subscription cancellation and potential refunds with appropriate military documentation.

11.3 Deceased Account Holders

Family members or estate representatives may request account closure and potential refunds with appropriate legal documentation.

12. LEGAL COMPLIANCE

12.1 Consumer Protection Laws

This refund policy complies with:

Federal Trade Commission guidelines
New Mexico consumer protection statutes
Applicable federal consumer protection laws
Industry best practices for digital services

12.2 Governing Law

This Refund Policy is governed by the laws of the State of New Mexico. Any disputes will be resolved in accordance with our Terms and Conditions.

13. POLICY UPDATES

13.1 Changes to Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

Posted on our website with updated effective date
Applied to new purchases made after the change
Communicated to active subscribers via email

13.2 Grandfathering

Existing purchases and active subscriptions will be governed by the refund policy in effect at the time of purchase, unless more favorable terms are introduced.

Important Notice: This Refund Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

For questions about this policy, contact us at billing@find-infidelity.com