SUBSCRIPTION TERMS
Last updated: August 25, 2025
1. SUBSCRIPTION OVERVIEW
These Subscription Terms govern the Monthly subscription services offered by AXIUM DIGITAL SOLUTIONS LLC («Company», «we», «us», «our») through our website https://find-infidelity.com/ («Website») for our artificial intelligence-powered social media search services («Services»).
Company Information: AXIUM DIGITAL SOLUTIONS LLC 102 Gold Ave SW 491 Albuquerque, NM 87102 EIN: 33-4663121
These terms supplement our main Terms and Conditions and should be read in conjunction with our Privacy Policy and Refund Policy.
2. AVAILABLE SUBSCRIPTION PLANS
2.1 Subscription Tiers
“Take a look at “ Monthly Subscription
- Price: $14.97 per Single Price
- Features: Ongoing insights and Monthly updates based on initial Starter Path purchase
“Shadow them” Monthly Subscription
- Price: $19.97 per Monthly
- Billing: Every 30 days from signup date
- Features: Continuous expanded reports, prioritized recommendations, and structured updates
- Eligibility: Available as upsell from Get my questions answered ($49.97) one-time purchase
“Get my questions answered” Monthly Subscription
- Price: $49.97 per Monthly
- Billing: Every 30 days from signup date
- Features: Premium continuous insights, detailed customized reports, priority support, and confidential handling
2.2 Subscription Requirements
- Must have first purchased the corresponding one-time package
- Valid payment method must be on file
- Account must be in good standing
- Must be 18 years or older
3. BILLING AND PAYMENT
3.1 Automatic Billing
- Subscriptions are billed automatically every 30 days
- First billing occurs immediately upon subscription activation
- Subsequent billing occurs on the same day of the Monthly as initial signup
- All charges are made to your designated payment method
3.2 Payment Methods
Accepted Methods:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards with credit processing capability
- Digital payment methods (Apple Pay, Google Pay where available)
Payment Processing:
- All payments are processed securely through encrypted channels
- We use industry-standard payment processors (Stripe)
- Payment information is never stored on our servers
3.3 Billing Cycles
- Monthly1: Begins immediately upon subscription activation
- Subsequent Monthly: Billed every 30 days at the same time
- Time Zone: All billing occurs in Mountain Standard Time (MST)
- Failed Payments: Result in immediate service suspension
3.4 Price Changes
- Current subscribers maintain their pricing for active subscriptions
- Price changes apply only to new subscribers or reactivated accounts
- Existing subscribers will be notified 30 days before any price changes
- You may cancel before price changes take effect
4. SUBSCRIPTION ACTIVATION AND FEATURES
4.1 Activation Process
- Complete initial one-time package purchase
- Receive upsell offer during checkout or via email
- Provide payment method for recurring billing
- Confirm subscription terms and activation
- Begin receiving Monthly updates and enhanced features
4.2 Feature Delivery Timeline
Take a look at ($14.97/Single Price):
- Basic trend analysis and insights
- Access to extended search parameters
Shadow them Monthly($19.97/Monthly):
- Priority processing for search requests
- Advanced trend analysis and recommendations
- Email and three reports ( Three reports day 1, day 15 and day 27 of the month )
- Extended result retention period
Get my questions answered Monthly($49.97/Monthly):
- Daily monitoring with Monthly comprehensive reports
- Priority customer support (24-hour response time)
- Advanced AI algorithm access for enhanced accuracy
- Confidential handling with encrypted communications
- Custom report scheduling and delivery options
- 7 reports: day 1, day 5, day 10, day 14, day 18, day 22 and day 27 of the month
4.3 Data Retention for Subscribers
- Uploaded images retained for ongoing search capabilities
- Search history maintained throughout subscription period
- Results archived for comparison and trend analysis
- Data deleted within 90 days of subscription cancellation
5. SUBSCRIPTION MANAGEMENT
5.1 Account Dashboard
Subscribers can access their dashboard to:
- View current subscription status and billing history
- Download reports and access archived results
- Update payment methods and billing information
- Manage notification preferences
- Access subscription-only features
- Schedule and customize report delivery
5.2 Service Modifications
We reserve the right to:
- Add new features to existing subscription tiers
- Modify service delivery methods and timing
- Update AI algorithms and search capabilities
- Change third-party integrations and data sources
- Discontinue certain features with 30 days notice
5.3 Account Suspension
Subscriptions may be suspended for:
- Failed payment processing
- Violation of Terms and Conditions
- Fraudulent or suspicious account activity
- Excessive use beyond fair usage policies
- Non-compliance with platform guidelines
6. CANCELLATION AND TERMINATION
6.1 User-Initiated Cancellation
How to Cancel:
- Through your account dashboard (recommended)
- Email request to billing@find-infidelity.com
- Contact customer support at support@find-infidelity.com
- Written notice to our business address
Cancellation Timing:
- Must cancel at least 24 hours before next billing date
- Cancellation is effective at the end of current billing period
- No pro-rated refunds for unused portions of billing periods
- Access to subscription features continues until period expiration
6.2 Company-Initiated Termination
We may terminate subscriptions for:
- Repeated payment failures (after 3 attempts)
- Violation of service terms or acceptable use policies
- Fraudulent activity or abuse of service
- Legal or regulatory requirements
- Business closure or service discontinuation
6.3 Effects of Cancellation
Upon subscription cancellation:
- Recurring billing stops immediately
- Service access continues until current period expires
- Archived data and reports remain accessible for 30 days
- Reactivation possible within 60 days without losing history
- Data deletion occurs 90 days after final cancellation
7. FAIR USAGE POLICY
7.1 Reasonable Use Standards
Subscriptions include reasonable usage limits:
- Take a look at : Up to 1 new search requests Single Price
- Shadow them: Up to 3 new search requests per Monthly
- Get my questions answered: Up to 7 new search requests per Monthly
7.2 Excessive Usage
Usage beyond fair limits may result in:
- Temporary service throttling
- Additional usage fees (with prior notice)
- Account review and potential upgrade recommendation
- Service suspension in extreme cases
7.3 Commercial Use Restrictions
Subscriptions are for personal use only. Commercial or business use requires:
- Additional legal agreements
- Enhanced service levels and support
8. TECHNICAL SUPPORT AND SERVICE LEVELS
8.1 Support Tiers by Subscription
Take a look at Single Price Support:
- Email support during business hours
- Basic troubleshooting assistance
- Access to help documentation and FAQs
Shadow them Monthly Support:
- Response time: 24 hours during business days
- Enhanced troubleshooting assistance
Get my questions answered Monthly Support:
- Premium support with dedicated account management
- Response time: 24 hours (including weekends for urgent issues)
- Advanced troubleshooting and consultation
8.2 Service Level Commitments
- Uptime: 99.5% monthly uptime guarantee for all subscription tiers
- Data Processing: Search requests processed within 24 hours
- Report Delivery: Monthly reports delivered by 9:00 AM MST on scheduled days
- Platform Performance: Page load times under 3 seconds
8.3 Service Credits
For verified service disruptions exceeding our commitments:
- Service credits equal to proportional subscription cost
- Credits applied automatically to next billing cycle
- Extended service periods for significant outages
- No monetary refunds – credits only
9. DATA PROCESSING AND AI ENHANCEMENTS
9.1 Subscription Data Usage
Subscriber data is used for:
- Continuous improvement of search algorithms
- Personalized result enhancement
- Trend analysis and pattern recognition
- Service optimization and feature development
9.2 AI Algorithm Access
Take a look at: Basic AI processing with standard algorithms
Shadow them Enhanced AI with improved accuracy and speed
Get my questions answered : Premium AI access with latest algorithm versions
9.3 Search Result Enhancement
Subscription services provide:
- Expanded search parameter capabilities
- Access to additional data sources
- Enhanced matching accuracy through continuous learning
- Historical trend analysis and comparative reporting
10. PRIVACY AND CONFIDENTIALITY
10.1 Subscriber Privacy
- Enhanced privacy protections for all subscription tiers
- Encrypted storage and transmission of all subscriber data
- Limited access controls and audit trails
- Confidential handling of sensitive search requests
10.2 Data Sharing
Subscriber data is never:
- Used for marketing to other users
- Shared with non-essential service providers
- Disclosed except as required by law
11. DISPUTE RESOLUTION FOR SUBSCRIPTIONS
11.1 Billing Disputes
For subscription billing disputes:
- Contact billing@find-infidelity.com within 30 days
- Provide detailed information and supporting documentation
- Allow 5-7 business days for investigation
- Receive written resolution within 10 business days
11.2 Service Quality Issues
For service-related concerns:
- Document the issue with screenshots or detailed description
- Contact support@find-infidelity.com immediately
- Receive acknowledgment within 24 hours
- Resolution or explanation within 48 hours
11.3 Escalation Process
Unresolved disputes may be escalated to:
- Supervisor review and mediation
- Third-party dispute resolution services
- Arbitration as specified in main Terms and Conditions
- Legal action as a last resort
12. REGULATORY COMPLIANCE
12.1 Consumer Protection
Our subscription practices comply with:
- Federal Trade Commission guidelines for automatic renewals
- New Mexico consumer protection statutes
- Credit card industry standards for recurring billing
- Electronic Fund Transfer Act requirements
12.2 International Compliance
For international subscribers, we comply with:
- GDPR requirements for EU residents
- Consumer protection laws in applicable jurisdictions
- Data protection regulations where services are offered
- Local currency and tax requirements where applicable
13. SUBSCRIPTION TRANSFERS AND ACCOUNT CHANGES
13.1 Account Ownership
Subscriptions are non-transferable and tied to:
- Original account holder identity
- Registration email address
- Account authentication credentials
13.2 Account Information Changes
You may update:
- Contact information and preferences
- Payment method and billing details
- Password and security settings
Cannot be changed:
- Account ownership or primary email
- Subscription pricing (grandfathered rates maintained)
- Historical billing and usage records
14. CONTACT INFORMATION
14.1 Subscription Support
Billing and Account Issues: Email: billing@find-infidelity.com
Technical Support: Email: support@find-infidelity.com Priority levels based on subscription tier
Privacy and Data Concerns: Email: privacy@find-infidelity.com
14.2 Business Address
AXIUM DIGITAL SOLUTIONS LLC 102 Gold Ave SW 491 Albuquerque, NM 87102
Important: These Subscription Terms are binding for all Monthly subscription services. By subscribing, you acknowledge that you have read, understood, and agree to these terms in addition to our main Terms and Conditions, Privacy Policy, and Refund Policy.
For questions about subscription services, contact billing@find-infidelity.com
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